||Ernest Valdez Jr.
Not just any repair
center can become CertifiedFirst™
To assure your utmost satisfaction, each participant must
measure up to the program's high standards.
Therefore, the CertifiedFirst designation can't be bought. It
must be earned. To participate in the CertifiedFirst Network, a
repair center must first meet stringent requirements in the
following areas:* Have adequate facilities and equipment
- Provide the full range of
necessary auto body repair service
- Utilize designated products
- Offer a prescribed warranty on
the workmanship and paint finish
- Consistently achieve high
levels of customer satisfaction
your visit us!
Click for Map
Who determines whether the
requirements are being met? An independent source, of course!
Compliance to CertifiedFirst standards is independently verified
UNDERWRITERS LABORATORIES INC.
(UL) Every CertifiedFirst auto body repair center is visited
each year by a representative of Underwriters Laboratories Inc.
(UL), a not-for-profit organization retained by the Network to
provide independent source verification and inspection services.
UL is responsible for ensuring that the facility conforms to the
program standards for customer amenities, auto body repair
equipment and more.
THE GOOD HOUSEKEEPING SEAL The
premium finishes applied by certified technicians at a
CertifiedFirst Network repair facility have been evaluated by
the trusted Good Housekeeping Institute, and have earned the
Good Housekeeping Seal.
CUSTOMER RESEARCH, INC. High
Customer Satisfaction Index (CSI) levels must be met and
maintained, according to surveys conducted annually by Customer
Research, Inc. - a company that has specialized in market
research for the automotive industry since 1967. Customer
Research, Inc.will utilize the methodologies developed on behalf
of the Network by one of the nation's foremost customer
These third-party verification
entities assure your utmost satisfaction when you take your
vehicle to our CertifiedFirst approved repair center.